If you’ve been trying the demo version of Product Keyfinder, then you may wonder what the “CD Key Retrieval Request” menu option is for. Or, if you’re curious about how manual product key retrieval works, this article explains the process.
When you click “CD Key Retrieval Request” under the help menu, this opens a web page on our server where you can enter your email address and the name of the product you are trying to retrieve. After submitting the web form, your request gets routed to our technical support department.
The technical support department then requests additional information about your Windows system. For example, the technician may need you to export a setting from your program files directory or Windows registry. The technician then examines the application configuration to determine if the product key is present on the system, and if applicable, decrypts the product key manually with our specialized decryption software.
The CD Key retrieval request is helpful in the following situations:
- You are trying to retrieve a product key that is not yet on our list of supported products
- Key Retrieval for a supported product failed for some reason
Why does automatic key retrieval sometimes fail, you may ask? There are as many reasons as there are software applications. For one, some type of system corruption may have occurred that wiped out parts of your system registry. Another possible reason is that you have installed a trial version of Microsoft Office or Windows and thought that you had a full version. Or, sometimes, a software program will put the product key in a location that was not expected by the software.
At any rate, our technician are always eager to examine your system settings and will be able to tell you why the product key did not appear automatically and help you with any additional steps necessary to retrieve your lost product key. This is all a part of being a Product Keyfinder customer.